Shipping policy

Where we deliver:

Lil' Chickabiddy delivers to many postcodes within Australia. We require a street address specified by you for delivery – unfortunately we cannot deliver to a P.O. Box.
To determine if we can deliver to your area you can enter your postcode into the shopping cart and receive a quote of the shipping charges.
In some instances, depending on the postcode and product, you may need to send a request through to receive a custom quote. We do have many items that are large and very heavy so we may need to liaise with our shipping company to confirm details before we can offer you a price for shipping. If you fall within this category, you are able to withdraw your request if you do not wish to go ahead with the order based on the shipping quote.

How quickly do we ship (dispatch):

When you want to find out how long an item will take to dispatch, you simply need to look at the product page and it will state how quickly we ship that item. In the event that you place an order and it won’t dispatch in this time frame you will be notified of any changes. If you decide that the delay does not suit your requirements then at this stage we can cancel the order and issue a refund.
When your order is ready you will receive a dispatch email to notify your that your order is on the way.

How and when we deliver:

The delivery method will be organised by Lil' Chickabiddy. For smaller items we ship with Australia Post, so they will arrive as part of your usual postal service (and time frames for each state).
If your item is larger we will select the most appropriate courier/delivery service that looks after your postcode and item size. We will provide the courier/delivery service your contact details so that they can contact you if they require to arrange any details for the delivery.
If you can have your order delivered to a business address, this is preferred. You can specify this by clicking the check box on the order page. Delivery to a business allows the delivery to be made with ease as allows us to avoid the issue of no one being at home to accept the delivery.
Our Warehouse is based in Melbourne, so this needs to be considered when calculating how long until the delivery arrives.
All of the courier and delivery services that we use are door to door only. This means that the driver will only deliver it to the front of your house or garage.
If you do not receive your delivery within ten working days after receiving your dispatch notification, contact our Customer Service on 0438 015 476 or email lilchickabiddy@gmail.com. Please quote reference numbers you were given on your invoice and in your order dispatch notice in all correspondence.

Cost of delivery:

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.
Lil' Chickabiddy reserves the right to alter delivery fees without notice. Your delivery fee will not change after you have submitted your purchase and have received confirmation.
If you would like an estimate of your cost of delivery, put the item into your shopping basket and start the checkout process. You will need to complete stage one “Verify Your Order” before the shipping costs can be calculated.
You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Acceptance of delivery:

Our delivery team will not leave your order at the specified delivery address unless you have arranged this and there is a secure area for it to be left. Lil' Chickabiddy will not accept responsibility for the security of a package left under special instructions.
Unfortunately Lil' Chickabiddy and its carriers are unable to provide an exact delivery time, just an estimate.
If you are unsure if you will be available at the delivery address at the arranged time, we recommend nominating a family member who will be present during the delivery hours. You will need to contact the carrier directly to make alternative delivery arrangements.

Australian Orders Only:

Orders placed on the Lil' Chickabiddy website can only be accepted from within Australia for delivery within Australia.

Dangerous Goods:

Customer Service Help

If you require clarification or have any questions please contact our Customer Service on 0438 015 476 or email lilchickabiddy@gmail.com